How to Get Refund, Free Showtime or HBO From Charter Spectrum

Two million customers of Charter Communications in New York, formerly Time Warner Cable, are in line to get $62.5 million in direct refunds and several months of free HBO or Showtime as part of a record settlement with the state. The settlement is a result of a lawsuit accusing Charter and Time Warner Cable of promising internet speeds they knew they couldn't deliver. Some customers have already received refunds for slow modems and will not get another refund. The companies merged in 2016. An investigation found that the company had cheated customers by falsely advertising internet speeds beyond its capability. Charter Spectrum has 120 days to notify eligible customers and distribute their refunds, according to the settlement.

Here is what you need to know: 

  • About 700,000 active Charter customers are in line for a direct refund of $75
  • 150,000 are set to get an extra $75 — or $150 total.


To qualify for the $75 rebate:

  • Customers must have leased a modem or Wi-Fi router from Charter or Time Warner that was inadequate; OR
  • Customers must have subscribed to a Time Warner Cable internet plan that promised speeds of 100 Mbps or higher.
  • To get the extra $75 rebate, a customer must have had a slow modem for two years or more.
  • As part of the settlement, if you get both internet and cable you would be entitled to three free months of HBO or six free months of Showtime.
  • Internet-only customers will also get a free month of Showtime.


 

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