American Airlines has suspended a worker in a viral video who had a confrontation with a passenger. The initial reported confrontation was not in the video, but a passenger on the flight out of San Francisco said the employee “violently took a stroller from a lady with a baby” and hit her, “just missing the child.” American Airlines issued a statement shortly after the flight landed.
“We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care.”
Bob Ross, president of the Association of Professional Flight Attendants union, which represents American Airlines workers, said in a statement that tight schedules, overcrowded planes, shrinking seats and limited overhead bin space have made it difficult for flight attendants to board passengers.