JetBlue is standing by their decision to remove a family from a flight after they reportedly refused to remove a birthday cake from an overhead bin. Cameron Burke, his wife Minta and their two young children were traveling from New Jersey to Las Vegas for Minta's birthday. At one point Cameron Burke asked the flight attendant involved if she had been drinking. The airline had all passengers deplane in order to get the family off, where they were told they could not get on the flight and given a refund. JetBlue spokesperson Morgan Johnston released a statement that “the video circulating does not depict the entire incident and only starts after the objectionable behavior occurred.” According to the airline, the family stored the birthday cake and items in an overhead bin reserved for safety and emergency equipment and “refused multiple requests from the crew to remove the items.”
“The customers became agitated, cursed and yelled at the crew, and made false accusations about a crewmember’s fitness to fly,” JetBlue said. “After the customers refused to speak with a team leader about the situation, the Port Authority Police Department was called and the entire aircraft deplaned. The Captain determined the customers’ behavior demonstrated a risk for additional escalation in air and would not be allowed to fly.”
Cakes are allowed on JetBlue flights as long as they are within the carry-on size limits.
The family intends to file a lawsuit against JetBlue.